Refund Policy
Overview
At 7Stars Limo, our goal is to ensure you are completely satisfied with your purchase. If you encounter any issues with your order or if you’re not fully satisfied with your products, we offer a straightforward refund policy to address your concerns. Please review the details below to understand our refund process.
Eligibility for Refunds
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Return Period: You may request a refund within 30 days from the date of delivery.
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Condition of Items: Products must be returned in their original, unused condition, with all packaging, labels, and accessories included.
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Exclusions: Certain items are non-returnable and non-refundable, including custom or personalized products and clearance or sale items.
How to Request a Refund
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Contact Us: To initiate a refund, please contact our customer service team at Info@7stars-limo.com or call +1 (818)-274-1751. Provide your order number and details of the item(s) you wish to return.
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Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item(s).
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Return Shipping: Please securely package the item(s) and ship them to the address provided in your RMA instructions. You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
Refund Processing
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Inspection: Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 7 business days for the inspection and processing of your return.
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Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take several additional days for the refund to reflect in your account.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will offer a replacement or refund at no additional cost to you.
Incorrect or Missing Items
- If you receive an incorrect item or if any items are missing from your order, please contact us within 7 days of receiving your shipment. We will resolve the issue by providing a replacement or refund.
Final Sale Items
- Items marked as final sale or clearance are not eligible for refunds or returns. Please review product details carefully before purchasing.
Contact Us
For any questions or assistance with our refund policy, please reach out to our customer service team:
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Address: 6544 Wilbur Ave Apt 203, Reseda, CA 91335
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Phone Number: +1 (818)-274-1751
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Email: Info@7stars-limo.com
Thank you for shopping with 7Stars Limo. We appreciate your understanding and look forward to providing you with exceptional service.